IMPORTANT DEFINITIONS FOR USERS TO UNDERSTAND
Personal Data – any information related to a natural person or ‘Data Subject’ that can be used to directly or indirectly identify the person.
Data Subject – a natural person whose personal data is processed by a Data Controller.
Data Controller – the entity that determines the purposes, conditions and means of the processing of personal data.
Consent – Any freely given, specific, informed and explicit consent by statement or action signifying agreement to the processing of the personal data by the user “Data Subject”.
Processing – any operation performed on personal data, whether or not by automated means, including collection, use, recording, etc.
WHAT INFORMATION WE COLLECT FROM YOU
There are two types of information that we collect from you. One is done manually and the other one is done on an automatic basis. The data we collect manually are:
• Full Name
• Email Address
Information that is collected on an automated basis, through cookies are:
• IP Address
• Browser Type
• Session period (the time the user was on this site)
• Search history
HOW WE PROCESS AND STORE YOUR PERSONAL INFORMATION
The personal data of the data subject is processed to deliver IELTS books, services and courses acquired by the user (student). We do not process the personal information for company’s personal gains, the personal information (including name, email, and contact details) are processed to keep records of the services and products delivered, for accounting purposes and any communication held between letstalkielts.com and the user (s).
We also process your IP Address, browser type and search history to keep records of our customer’s activity on our website.
All of your personal data is stored on the encrypted hosting servers of acuityscheduling.com and on PayPal from which I receive names and email addresses of the students enrolled or paid for my services. Furthermore, we ensure the protection of your personal information on our website.
WHY WE PROCESS THE PERSONAL INFORMATION
Monitoring of user activity – The response of users (students/customers) are also processed with a purpose to monitor overall engagement of the user on this site and report if something unusual happens. In most cases, spam users allocate bots to configure encrypted data from the site, to stop such activities that may harm the site of data of other users, a continuous evaluation of automatic data (such as IP Address and search history) is monitored. It helps us identify whether the user is a natural person or an unidentified spammer or fake bot.
Orders – We also process your personal information to process your orders seamlessly and to notify you about the status of the orders, such as booking and buying IELTS classes, group coaching etc.
Consumer Engagement – We may also send you emails about new courses, discount codes and vouchers to maintain a healthy customer-client engagement. If you do not want to receive any emails please link on the unsubscribe link in any of the emails to stop receiving any emails. We respect your privacy and will not send you any emails with your explicit consent and willingness.
Student Results – We keep class notes on student’s progress and also a record of IELTS results and student names and brief notes of how many lessons they took what their goal was and how and if they achieved it. This helps us in revamping our courses or adding more suitable content to make the lessons more interactive and informative.
Retention period refers to the time period for which we keep your data stored on your servers or computers. Letstalkielts.com removes all the data of users “data subject” after a period of 5 years with a condition – inactiveness from the user or request from the user to remove the data.
Furthermore, if you (user) wants us to remove their data from our website and servers because they do not wish to use our services anymore they can always contact us with their concerns at [email protected] and we will make sure to take care of any query or concern requested by the user.
You must be 18 years or above to avail the services from this website. You can only buy online courses if you are above the required age or under the surveillance of a Parent or Guardian. We do not collect any personally identified information from minors and in the event, if we accidentally do so we immediately delete it from our servers and systems.
EMAIL OPT-OUT OPTION
We have been collecting information from users through opt-in option. However, we are planning to offer opt-out option where no pre-ticked box will appear under our emails or forms (contact, free trial lesson etc.) and users will have the option to tick it only if they wish to receive any emails or if they want us to keep their name and emails stored on our website. We will only process your information if you give us your consent freely without any pressure.
Letstalkielts.com do not offer any advertisement on its website. However, we may place or use advertisements on our website in near future. Rest assured, the information of the users (students) will not be disclosed to any of the advertisement agency.
Website cookies are specific unique bits of PC information that numerous sites transfer to your personal/professional computer the first time when you visit any website. These cookies are saved on your computer’s hard drive and website may later use this information for record purposes. As noted above, Google Analytics will install cookies on user’s hard drives.
We haven’t faced any data breach ever, however, we will report any unlawful data breach of this website’s database to all the relevant individuals and authorities within the prescribed time period 72, only if it is obvious that personal information or data stored in an identifiable manner has been stolen or breached.
PAYMENT INFORMATION – PAYPAL
YOUR RIGHTS AND CONTROL OVER INFORMATION UNDER GDPR
Profile Updates – Users will have the right and access to update their information on their profiles such as name, email, address and contact details.
Email preferences – We respect the privacy and personal choices of our users. As an individual user, you can always opt-out or unsubscribe any time if you do not want to receive any promotional emails. We try to cater the unsubscribe requests of our users in a timely and prompt manner. You can always click on the “unsubscribe link” in any of our emails to not receive any further emails in future.
Right to Erasure – Users have the right to contact us if they want us to delete their information from our servers. If you are not comfortable with your data being stored with us, you can always send us a request to remove your personal information and we will erase it from our servers. Furthermore, you will not be able to sign-in or continue with using our services or products.
Right to be informed – user’s right to know how we process your information/data
Right to access – user’s right to ask us of what information we hold about you on our systems
Right to data portability – user’s right to receive the personal data which you have shared with us, in a structured and machine-readable format to transfer to another data controller with your own consent and/or under any binding contract.
HOW GDPR PROTECTS YOU
GDPR protects the rights of users and makes it mandatory for the businesses to ensure that no data breach occurs. We make sure to cover all areas of security to ensure consistent protection of user’s data. We support the GDPR regulation and are proactive in processing any requests received on our systems by users for data protection.
SHARING OF INFORMATION TO THIRD-PARTIES
Letstalkielts.com does not share your personal information with any third-party. We respect the privacy of our students and thus ensure to maintain the confidentiality of personal information.
We do not sell, share, modify, amend or distribute your personal information to any Third-party. We are obliged to maintain the professional and ethical secrecy of enrolled or registered student’s information.
• [email protected]